Activating the integration:
To activate the ResDiary integration, you simply have to copy your microsite name in ResDiary and paste this into Workfeed. Find out how to do this in the step-by-step plan below:
In ResDiary:
1. You can find your microsite name under Settings > Location and Dish Cult Listing Details
2. Copy your microsite name (on the right under 'Dish Cult Listing Details')
In Workfeed:
3. Go to Settings > Integrations
4. Scroll to 'Booking & Communication'
5. Find ResDiary and click 'begin integration'
6. Paste your Resdiary microsite name
How does the integration work?
Once you integrate ResDiary and Workfeed, all your table bookings in ResDiary are automatically gathered in Workfeed, allowing you to create staff schedules that match the expected amount of guests in your restaurant. You can see the daily number of bookings and guests directly in the schedule view underneath each day.
When you click on the total number of guests for a day you'll see all bookings for that day by the hours as well as an overview of peak moments. Moreover, walk-ins are also shown in Workfeed - allowing you to see both the current number of guests in your restaurant as well as the amount of staff you have on the floor.
FAQ.
1. What data does Workfeed retrieve from ResDiary?
Workfeed extracts the following details from your bookings in ResDiary: The time and duration of the booking, the name of the booker, and possible notes on the booking.
2. Who can access the table booking data in Workfeed?
Everyone (employees, managers, and admins) is able to see the table bookings. You can define who should have access to the booking data using permission profiles.
3. How often are bookings updated in Workfeed?
The bookings are updated every minute.
4. Can I disable table booking data for specific departments?
Yes, you can decide for yourself in which departments the booking data should be shown. You can manage this in the integration settings (Settings > Integrations > ResDiary > Settings > Match departments).
5. Can I connect multiple ResDiary departments with Workfeed?
Yes, you can match different ResDiary departments with Workfeed departments. You can manage this in the integration settings (Settings > Integrations > ResDiary > Settings > Match departments).
6. I can't see Guests/PAX below my schedule, how do I turn it on?
In case the Guests/PAX data is not appearing automatically, you can turn it on manually. On the right side above the schedule view, you'll find the eye '👁' icon. Once you click on it you'll be able to toggle on 'table booking data'.
