The integration itself is super simple, but some questions might naturally arise along the way. You can find answers to all your questions below!
How the integration works
Once you have activated the integration between Superb and Workfeed, your sales data will automatically be sent from Superb to Workfeed. This allows you to see your sales and labor costs in real-time directly in Workfeed, while also accessing deeper insights.
Activating the integration
To set up the integration, you need to contact us via support.
We will create an API token which we send to Superb who completes the integration.
Once the integration is activated, make sure to check if POS data is enabled in the schedule interface settings, which can be found by clicking the '👁️' icon.
If you have multiple departments, you can match which data is shown where in Workfeed. This is done under "settings" > "Integration" > "Superb" > "match departments". Here you match your Workfeed department with the desired Superb department.
Benefits of the integration
When you integrate Workfeed with your POS system, Workfeed will automatically retrieve your sales data from your POS system under the schedule. When you click on the sales figure, you will be able to dive deeper into your sales numbers with insights such as:
Sales comparisons with similar days
Distribution of sales throughout the day (total per hour)
Average revenue per guest (also requires a table booking integration)
Average revenue comparisons with similar days
Having this data available allows you to create work schedules that match the expected revenue for a given day. At the same time, you can monitor your labor costs to ensure that you stay within your budget.
FAQ
What data does Workfeed retrieve from my Superb account?
Workfeed retrieves every transaction from the associated Superb account.
How often does Superb send data to Workfeed?
Superb sends data to Workfeed once a day. Thus, you only get data for "Today" when it becomes "Tomorrow."
I don't see any sales data in my Workfeed account, why?
There could be several reasons:
First, check if the integration is activated correctly. You should be able to see if this is the case if you go to settings > integrations > and see integrated in green next to the Superb logo.
If the integration is activated correctly, you should be able to see sales data on days when data is present in your Superb account. Data will only be visible on historical days or on today if there are transactions present.
If you do not see any data but the integration is activated, check if you see transactions in the associated Superb account. If that is the case, please contact our support team via the chat on our website.
I only see data in the dashboard view and not in the schedule view, why?
If you do not see the data in the schedule view, make sure to check if POS data is enabled in the schedule interface settings, which can be found by clicking the '👁️' icon.